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Frequently Asked Questions

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What We Offer?

HTML Pro is among the NYC’s Best Digital & Web Design Agencies helping Small Medium Enterprises, E-Commerce Businesses & Web Agencies with Web Design, Mobile App Development and HTML coding services. Our also expertise include existing website maintenance, implementing Content Management Systems, Digital Media & SEO services at affordable rates.

Bedded in New York City with two international offices, HTML Pro (Part of NxENTER Group) consists of a rapidly growing team of industry’s most creative designers, front and back end gurus, sales & project managers.

Having the best team in the game: a group of passionate, cross functional, and proven expert individuals, HTML Pro is assisting a long list of Designers & Artists to turn their awesome designs into:

  • Professional Responsive Website Designs
  • Custom UI/UX Design
  • Sketch/PSD to HTML with SASS/LESS/Zurb/Bootstrap
  • Open Source Content Management System
  • E-commerce
  • WordPress
  • Open Cart
  • Drupal
  • Shopify
  • Cratejoy
  • BigCommerce
  • Concrete5
  • Lightspeed
  • Magento
  • WooCommerce
  • Miva
  • Squarespace
  • Email Template Development
  • Web App Development
  • Mobile App Development
  • Custom PHP and many Other Web Development Services.

Please fill up the Project Estimation Form to get feedback on your required service.

How does your process works? Do you have a project management system in house?

Yes, we do use Project Management system in house to collaborate internally and externally with the clients. You can review our detailed project flow chart:

Written Discussions is our Preferred Mode & channel of Communication. Client is required to send the full requirements along with the designs/mockups to quote. Our PM will look up the task and come up with the questions until scope is agreed and 100% understood. Once done, quote will be announced.
When we quote fix price, we quote for the very specific scope agreed only. Each Content, Layout or functionality update deviating from that scope is charged at an hourly rate agreed.

After approval of quote, we accept 50%-100% advance payment depending on the scope of work before commencement of the project while remaining payment (If any) at the project completion upon project approval on showing at our staging server. Next stage is transferring the work to live Site.

Our services are white labeled especially helping web agencies and freelancers. That would mean our staging URL won’t have our identity shown and will be a White Labeled URL IP so you can feel free to show progress if working for your clients.

We accept Credit Cards, PayPal, and Debit Cards. For US clients, we also offer facility to make payment via Wire Transfer.

We request our clients to come up with any Constructive Feedback regarding work completed within 3 days of project completion (i.e. showing at our staging) or after a project is shown. If no feedback is received within given time-frame, project will be considered as approved and marked completed.

Client is required to make Payment within one week of completing the project (i.e. showing at our staging). In case of failure to complete the payment in the given time-frame, case will be forwarded to the finance and recovery team of HTML Pro to proceed with necessary actions.

How Does The Server Deployment Works?

We tend to work on our own internal staging server. If insisted by client, we can work on client’s staging server, provided there won’t be any interference by any other developer or party during the course of work done. In case an issue is raised on client staging server, HTMLPro won’t be liable for that by any mean. All work on live sites (without usage of our staging server) is done on prepaid basis i.e. 100% advance payment of the scope.

Deployment on client server up to one hour of work will be free. If client server has issues or not up to to mark to host websites, client will itself fix the hosting issues with hosting provider. If HTML Pro help is required to deal with hosting company, any time during the discussion or fixing the server issues with the hosting provider will be charged if exceeded one hour as per hourly rate. As we’re solely responsible for the development and providing Deployment service as a compliment, we’re not responsible for any hosting side issues like DNS or permissions. HTML Pro may opt to send raw files in ZIP folder so client can upload on server.

Do you Work on Premade Website Theme?

Yes, we have extensive expertise working on premade themes customization as well as websites from scratch. Client is required to purchase the theme along with sketch/PSD or precise instruction on the changes for branding. HTML Pro pricing is based on number of hours required to make certain changes along with deployment on server.

If HTML Pro works on a premade theme from a 3rd party online i.e. theme forest etc. and other providers, where the code has been initially done by the 3rd party or Theme Developer and not HTML Pro itself, HTML Pro will not be liable for any issues or conflicts raised due to existing code problems. HTML Pro will not be liable in case of performance, speed, junk code, w3c validation, plugin integration or any unknown issues caused by the theme. Client is required to contact the theme developer to fix the issues. If requested, HTML Pro can fix the issues and charge for the fixes or updates. If HTML Pro proposes a theme and client approves, which results into problems later due to bad code, HTML Pro won’t be liable as quoted above.

How Does Website Responsiveness Works?

HTML Pro is expert in responsive website designs. While working on “Responsive” websites, HTML Pro Front End Developers use their best possible discretion to develop Tablet & Mobile version of the website making sure website is not penalized in Google rankings as per Mobile Geddon update. If client decides to achieve a customized/unique structure/layout for Tablet & Mobile version, PSD files would be required with additional cost for coding as per specific design.

What is Your Turnaround Time?

Our turnarounds are quick and shared upon project requirements. Simply place your order and start working with us with 100% satisfaction guaranteed.

Can you Sign Non-Disclosure Agreement?

We value your privacy and can sign Non-Disclosure Agreement on demand

Do you offer White Label Service i.e. identity is not shown to my clients when showing progress?

Yes, our services are white labeled especially helping web agencies and freelancers. That would mean our staging URL won’t have our ( identity shown and will be a White Labeled URL so you can feel free to show progress to your clients.

What kind of Payments do you accept?

We accept Credit Cards, PayPal, and Debit Cards. For US clients, we also offer facility to make payment via Wire Transfer in US Local Banks. Please review our terms and conditions to know more about it.

Customer Support

We provide client support via emails in written form to make sure you get 100% quality work as per your expectations.

We use Project Management tool in house to handle all project communication. Once you sign up with us,  written communication via PM tool becomes the sole channel of communication in order to make sure you get 100% quality work as per your expectations and information is not missed. We can also meet over Phone, Skype Call, text chats to discuss your project.

Sales Inquiries: 1 AM – 6 PM US EST Hours

Production: 1 AM – 3 PM US EST Hours

Email/Skype Chat Support: 1 AM – 3 PM US EST Hours

For custom requirements, please fill-up Estimation Form and we will get back within 1 business day. provides 30 days support for fixes after work is completed and approved. All fixes request after 30 days of completion will be charged extra. We provide continuous support for updates and new requests and charged as per Hourly Rate.

What is Your Refund Policy?

We offer a refund if we fail to deliver your project.

How to Contact us for Sales Inquiries?

Feel free to contact us via call, at +1 347 308 5764 Monday – Friday between 1 AM – 6 PM US EST Hours or you can email us at You can also contact our support team via Skype at sales.htmlpro. We also offer Ring Central Live Meetings.

Interested To See Some Numbers?

Some interesting Numbers - Shows how much we LOVE our clients Share your project in absolutely safe hands


+ Projects Completed Every Month


 + Satisfied Clients


 % New Projects Re-submissions  


 Awards Won